Our Story and Mission

Our Story

Brothers Chris and Clint Haynes have been helping people with their mortgage needs since 2008. In 2010, they partnered with Peoples Home Equity and with the support of just one processor, they started building their business in Mt. Juliet, TN. Today the top-performing branch has grown to a team of over 45 employees.

In January of 2021, they joined Preferred Rate allowing the ability to deliver faster service and closings for their clients. You can trust Preferred Rate to make the complex mortgage process simple, fun, and friendly so you, our clients, are smiling at the closing table! We aspire to enrich the lives of our clients by helping them fulfill the dream of homeownership while building meaningful relationships.

Our Vision and Mission

Our vision is to make the complex mortgage process simple, fun and friendly so our clients are smiling at the closing table. We aspire to enrich the lives of our clients by helping them fulfill the dream of homeownership while building meaningful relationships.

The key ingredient to ensuring this is our team. Taking care of our clients and business partners is our number one priority. We do so by responding timely to calls, keeping everyone informed, explaining complex scenarios in understandable terms and “Wowing” both our clients and business partners along the way.

We Care About Our Employees

Taking care of our employees and providing them with a positive environment helps ensure we are all able to take care of our clients and business partners. We do this by treating each other in a respectful way, coaching in the moment to ensure understanding of expectations, providing development opportunities and career paths for everyone, and recognizing each other’s accomplishments and value to the team.

We Care About Our Clients and Business Partners

Taking care of our clients and business partners and providing them with exceptional service at all times will lead to a positive client experience. Each one of us touches a client or business partner in some way. As such, it is important that we ensure they are happy at all steps of the process. We do this by communicating honestly and frequently and addressing any concerns in a timely manner.